Lumea

The invisible weight
of caregiving.

In France, family caregivers represent a population estimated at nearly 11 million people. They include spouses, children, parents, and friends who regularly support someone experiencing loss of autonomy, disability, or chronic illness.

The caregiver role is multifaceted. It encompasses medical support (scheduling and attending appointments, managing treatments, communicating with healthcare professionals), administrative assistance (handling pension files, health insurance, social benefits, and bills), and help with daily tasks (grocery shopping, housekeeping, meals, transportation). In this sense, caregivers play an essential coordination role between the person they support, the medical sphere, and public institutions.

Yet despite the scale of this reality, caregivers are left to manage alone: scattered documents, missed deadlines, and no tool designed for them. Lumea was built to change that — centralizing administrative procedures, documents, and calendar deadlines in one smart, secure space.

Head of Design,
end-to-end.

For this project, I worked in a team of 7 Hetic students. I was designated as Head of Design. I led the visual identity, the UX/UI design of all three core features, and the presentation design for the investor pitch.

Understanding the
daily reality of caregivers.

Our goal was to understand the daily reality of active caregivers and identify their most pressing pain points. We ran a mixed-methods research approach combining a quantitative survey and qualitative interviews with family caregivers of elderly people in France.

Sources: Google Forms survey · Panel of caregivers aged 32–55 · 56 respondents

These are the main insights from our qualitative study:

Sources: 9 semi-structured interviews · 30 minutes each · Active caregivers aged 32–55

Caregivers expressed three core needs: recognition for the work they do, assistance in organizing the various administrative procedures, and a coordination tool to simplify communication between family caregivers and institutions.

From legitimacy
to actionability.

Following the discovery phase, we initially explored the concept of administrative legitimacy. Asking ourselves: how might we allow caregivers to be officially recognized and granted the legal rights needed to act on behalf of the person they support? However, this direction was quickly ruled out due to significant legal constraints: the grey area between guardianship and curatorship, the difficulty of legally defining the scope of a proxy, and the reliance on state approval to issue a caregiver card — making adoption both complex and uncertain.

We therefore pivoted toward a more actionable problem statement: how might we better support family caregivers in managing administrative procedures to reduce their mental load?

The goal being to give caregivers back time — for themselves, for their own lives, and to spend quality moments with the people they care for.

Three features,
one mission.

Two key insights
from usability testing.

We conducted informal usability sessions and two key pieces of feedback emerged:

A mobile version would be essential: Caregivers manage their responsibilities on the go — between work, appointments, and daily tasks. A desktop-first approach made sense for the POC, but testers immediately flagged that the core use cases (checking a deadline, uploading a document, coordinating with family) are inherently mobile moments. A native mobile version would be the natural next iteration.

AI-assisted automation would dramatically reduce friction: If the platform could automatically extract information from uploaded documents, pre-fill administrative forms, or proactively suggest the next step in a procedure, caregivers wouldn't need to manually manage every detail. This aligns directly with our core mission: reducing mental load, not just organizing it.